Service Level Agreement Template (SLA)

 

service level agreement template

This Service Level Agreement (SLA) documents the agreed provision of service for the supply of aeronautical information (Data) by [organisation name] (The Data Originator) to [organisation name] (The AISP) and the agreed standards to which the said information shall be published by the AISP. This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Company name. and Customer for the provisioning of IT services required to support and sustain the Product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by . A service-level agreement (SLA) is a commitment between a service provider and a cobasatulagi.gqular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract.


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By signing below, all Approvers agree to all terms and conditions outlined in this Agreement. Service Provider Requirements. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.

This Agreement outlines the parameters of all IT services covered as they are mutually understood by service level agreement template primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.

The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer s by the Service level agreement template Provider s. The goal of this Agreement is to obtain mutual agreement for IT service provision between the Service Provider s and Customer s. The following Service Provider s and Customer s will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA:.

This Agreement is valid from the Effective Date outlined herein and is valid until further notice, service level agreement template. This Agreement should be reviewed at a minimum once per fiscal year; however, service level agreement template, in lieu of a review during any period specified, the current Agreement will remain in effect.

The Business Relationship Manager "Document Owner" is responsible for facilitating regular reviews of this document. Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties. The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.

Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components. Download free Service Level Agreement Template word document. Types of Service Level Agreement.

What is a Service Level Agreement? Agreement Overview. Periodic Review., service level agreement template. Service Agreement 4 5. Service Scope. Customer Requirements. Service Assumptions. Service Management 6 6.

Service Availability. Service Requests. Periodic Review This Agreement is valid from the Effective Date outlined herein and is valid until further notice, service level agreement template. Service Agreement The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.

Service Scope The following Services are covered by this Agreement; service level agreement template Manned telephone support o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite assistance extra costs apply o Monthly system health check 5.

Service Management Effective support of in-scope services is a result of maintaining consistent service levels. Service Availability Coverage parameters specific to the service s covered in this Agreement are as follows: o Telephone support : A. Monday - Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day o Onsite assistance guaranteed within 72 hours during the business week 6.

 

Service-level agreement - Wikipedia

 

service level agreement template

 

CUSTOMER NAME SERVICE LEVEL AGREEMENT Page 1 SERVICE LEVEL AGREEMENT OVERVIEW This is a Service Level Agreement (SLA) between Facilities Operations (Facilities) and Business Customer Name. The purpose of this Service Level Agreement (SLA) is to identify the basic services, and any agreed upon optional. A Service Agreement Template shows the complete context of this document in order to guide both parties regarding the service that must be provided. There are more examples of these templates available, of which they can easily adjust the content and add new terms to fit the service they are offering. Service Level Agreement. A service level agreement is a document that is presented to the clients of a service provider formally. This agreement sample specifies the scope, nature, and terms and conditions of the service to prevent future complications from occurring.